FAQS
HOW SOON WILL I GET MY PACKAGE?
Our standard shipping time is 8 - 12 business days from the date that your item is shipped out.
Our average processing times are 1 - 3 days, but due to high demand this can take up to 7 business days.
We are a small business, and we are trying our best to get your order out to you as soon as possible! Thank you for your continued support, we appreciate you all!
HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.
You can also track your order on our website. This is located in the footer of our website.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit.
Please allow 24 - 48 hours from the time you place your order for its status to update.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Hoodies For Heroes provides our customers with the option to track their package. If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Hoodies For Heroes does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?
This is normal. The tracking information normally lags behind the true status of your package. If it hasn't been updated in over 2 weeks, please contact support.
DO YOU SHIP INTERNATIONALLY?
Hoodies For Heroes is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
It usually takes 7-10 business days to arrive in your country, however, in some instances; delivery may be delayed depending on your country's customs. Hoodies For Heroes is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
TAXES & DUTIES
To ensure the best experience for our customers, we pride ourselves in cover taxes & duties both ways for all of our international customers.
HOW SECURE IS MY PERSONAL INFORMATION?
Hoodies For Heroes adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.
Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.
HOW CAN I CONTACT HOODIES FOR HEROES?
You can contact our customer support via email:
support@hoodiesforheroes.shop
We do our best to respond within 1 business day.