Return & Refunds
RETURNS & REFUNDS
Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and the reason for your return. (If your item is defective, we ask that you send a photo along with it)
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away through your original method of payment within a few days (depending on your bank).
Every once in a while an issue may occur with an order. We are only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Hoodies For Heroes does not provide return shipping labels. If you would like to return anything, please email our support team for a return shipping address.
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong product, color or size, or if something is missing.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Please make sure to read our item descriptions carefully. Please bear in mind that photos may slightly differ from the actual item in terms of color due to lighting.
If you find that your product is a different size than expected please refer to our product description page that lists our product sizes with measurements, and sizing charts.
Delayed/Longer Than Expected Shipping
Hoodies For Heroes is not responsible for packages after they have been shipped. Our average processing times are 3-7 business days. Meaning that your product can take up to 7 business days to ship out. Our average shipping times are 8-12 business days. These times are averages, orders may arrive sooner or later than our average fulfillment times.
We can not give refunds while orders are in transit, or if orders do not arrive in time for gifts. We try our best to ship out orders as soon as possible, but there are external factors with local couriers and more than can effect shipping times. If your order arrives later than expected, and you do not want it anymore, you may go through our refund process and send your item(s) back to us. For More information, please contact our support team at email@example.com
Return / Exchange Process
Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions:
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to firstname.lastname@example.org.
Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
The American Humane Society
The American Humane Society has been helping animals for 140 years, they have been devoted to protecting the nation’s most vulnerable animals by creating landmark programs that help ensure the humane treatment of an estimated 1 billion animals each year. They have received a charity score of 90.09, earning a 4-star rating, giving us confidence our contributions will make a difference. Whether there are animals in need of rescue, shelter, protection, or security, the American Humane is the first to serve. They have multiple programs including animal rescue, conservation, humane farming, and more.
The International Association for Suicide Prevention
We all know someone who is or has been affected by mental illness, whether it is a friend or family member. The International Association for Suicide Prevention is a non-profit organization that acknowledges the emotional and mental health of people across the world. They are working on a large scale with the goal of reducing global suicide rates by a third by 2030. The (IASP) works with communities and governments to be able to get people the help and resources they need to educate and prevent suicide cases. We chose to support this charity as many of our customers are from around the world, and we want to have as large of an impact as possible.
Susan G. Komen Foundation
In 2021 there were an estimated 284,000 new cases of breast cancer in the United States. Breast cancer is something that affects countless lives and families, and we want to make a difference. We chose to support the Susan G. Komen Foundation because their story resonates with us on a personal level. Breast cancer is a common illness that takes away friends, family, and loved ones. The Susan G. Komen Foundation's mission is to eradicate breast cancer as a life-threatening disease by advancing research, education, screening, and treatment, while also giving support and comfort to those in need.
National Coalition Against Domestic Violence
Half of all homeless women and children in the U.S. are fleeing from domestic violence. The National Coalition Against Domestic Violence is a non-profit organization that mobilizes efforts against domestic violence and the conditions that allow it to exist. They offer programs such as reconstructive and cosmetic surgery for domestic abuse survivors, remember my name project, personal finance education, and so much more. Hoodies for Heroes’ Hearts to Home movement supports the National Coalition Against Domestic Violence to give opportunities for people to escape their scenarios and build a better life for themselves and their children.
Global FoodBanking Network
The world produces enough food to feed all 7.7 billion people, but 690 million people still go to bed on an empty stomach, and this number is on the rise. We chose to support the Global FoodBanking Network because their goals closely align with ours. We are passionate to work towards a hunger-free future, and we want to join them on their journey. To achieve their goals, they are actively partnering with food banks in over 20 countries and setting up sustainable food systems in communities that are in need.